Privacy policy

1. Data controller

The controller of your personal data is:

2Protect Solutions
Leliestraat 2A, 1702 Groot-Bijgaarden, Belgium
VAT: BE 0860.318.635
E-mail : contact@2protectsolutions.be

2. Data collected

We may collect the following data:

• Identity and contact details — name, first name, phone number, email address, postal address (if provided).
• Information about your request — requested service type, description of your system, free-text message.
• Technical data — navigation data strictly necessary for the website to function (no advertising or profiling cookies).

3. Purposes and legal bases

Your data is processed for the following purposes:

• Responding to your contact, quote or appointment requests — Performance of pre-contractual measures or contract
• Commercial and technical follow-up of our services — Legitimate interest / contract performance
• Compliance with our legal and regulatory obligations (e.g. PEB certificates) — Legal obligation

4. Data recipients

Your data is accessible only to authorised 2Protect Solutions staff and, where applicable, our technical subcontractors (hosting, email) to the extent necessary for their tasks. No sale of data to third parties.

5. Retention period

Data related to a contact request is kept for the period necessary to process your request, then archived in accordance with applicable legal obligations (maximum 5 years for commercial correspondence, unless otherwise required).

6. Your rights

In accordance with the General Data Protection Regulation (GDPR) and the Belgian law of 30 July 2018, you have the following rights:

• Right of access, rectification and erasure
• Right to restriction and to object to processing
• Right to data portability (where applicable)
• Right to withdraw your consent at any time (where processing is based on consent)

To exercise your rights, contact us at contact@2protectsolutions.be.

You may also lodge a complaint with the Data Protection Authority (APD).

7. Cookies

This website does not use advertising cookies or profiling trackers. Only cookies or technical storage strictly necessary for the website to function may be used.

8. Security

We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure.

9. Changes

We may update this policy. The last update date is shown at the top of the page.

See also our legal notice.